FAQ

We hope that your will find an answer to your question here below.

If not, please contact us at pickup@pickup.is .

Before you book

How do I make a booking on your website?

Under Make a booking, you will write down the date and scheduled landing time. Next you choose both the place of pick-up and drop-off, the amount of passengers and whether or not this will be one way or return trip. Next, you click Find a Transfer, where you choose the size of the car you would like to have (please take into consideration the amount of luggage you have with you). Then you click Book a Transfer, where you will write down your personal information, flight number and any other information you might want us to know before moving onto the payment website hosted by the Icelandic credit card company Borgun. Please make sure to write down your flight number so that our drivers will show up after you land, whether or not your flight lands earlier or later than scheduled.

What information do I need in order to book?

To secure a booking you will need to have the amount of passengers, pick up and drop off points, time of pick up (scheduled landing time), name, e-mail, phone number, nationality, flight number (if applicable) and credit card information to ensure payment.

I cannot find a route I want to book. What to do?

Please contact us at pickup@pickup.is and we will sort it out.

How do I pay for my transfer?

Payment for our service is charged via your credit card and through Korta.is’s secure website when you finalise your booking with us. Korta.is is one of the larger companies of its kind dealing with credit card service in Iceland.

Can I book a transfer with more than one stop?

It is possible to book a transfer with more than one stop. In this case, we request that you contact us directly at pickup@pickup.is to ensure that all the details are correct and possible. This service could be handy if you would like a pit stop at, E.g. The Blue Lagoon enroute to or from the airport.

Where does Pickup.is operate?

Pickup.is does mainly operate to and from Keflavík International Airport, but we also offers day tours and transfer from other locations. If you can´t find want you are looking for on our website, don’t hesitate to contact us via email, pickup@pickup.is and we will do our best to find a solution for you.

Before you travel

What luggage entitlement will I have?

With a group of 1 – 4 passengers, the luggage should fit into the boot of an averaged-sized saloon car (Skoda Octavia, Toyota Avensis, Mazda 6, or any other comparable car).

With a group of 5 – 8 passengers, the luggage should fit into a MPV type of car (Mercedez Benz V-class, VW Multivan, or any other comparable car).

If you are not sure whether or not your luggage will fit inside the car, please make sure to include those concerns when you book with us or contact us at pickup@pickup.is .

Where will I meet the driver when I arrive?

If you are coming via an international flight, our driver will meet you just outside the arrivals hall or on your left hand side when you go through customs.

If you are coming via a domestic flight, our driver will meet you at the luggage dropoff point.

If you are being picked up from a hotel, our driver will wait for you at the hotel lobby.

When passengers are picked up at the airport, our drivers will hold a sign with the name of the person who handled the booking in order to distinguish themselves.

What happens if I can’t locate my driver?

If you cannot locate your driver, please contact us via our 24/7 emergency number +354 760 1800.

My group size has changed, can I choose another vehicle?

Please contact us at pickup@pickup.is and we will sort it out.

How long will the transfer take?

The trip from Keflavík Intl airport to Reykjavík takes around 40 minutes.

If you are travelling from Keflavík Intl Airport to ION Hotel or Selfoss town, the trip will take ca. 1 hour and 20 minutes. If you are going to Hótel Rangá from Keflavík Intl airport, it will take ca. 1 hour and 40 minutes.

It takes around 20 minutes to go to the Blue Lagoon from Keflavík Intl airport and the trip will take twice as long (40 minutes) if you are going from Reykjavík to the Blue Lagoon.

Day tours

How do I book day tour?

Under Make a booking, you will write down the date and the departure time you wish. Next you choose the place of pick-up and put the tour you wish to book, as drop-off place and then you will write down the amount of passengers. Make sure you will have the tour “One way”, we will get you back. Next, you click Find a Transfer, where you choose the size of the car you would like to have. Then you click Book a Transfer, where you will write down your personal information, your pick-up place and any other information you might want us to know before moving onto the payment website hosted by the Icelandic credit card company Borgun.

Where can i see information on your day tours?

You can find information about our day tours by click on Service at the top of the page.

With how long advance do i need to book?

With 24 hours advance you are 100% save, if the time is shorter then that we recommend that you contact us via Email or phone to make sure we will be able to take you on the tour you wish.